Delivery
Order Dispatch
Shipping schedule
Orders are dispatched on Mondays (all orders) and Tuesdays (non-plant orders). Orders placed before 12:00 will still be shipped same day. Plant orders are sent out on Mondays only to ensure the plants have the best chance to arrive before the weekend. Domestic plant shipments might also be shipped on Tuesdays.
Postponed shipment
If you are not able to receive your order at a certain time, you can request to hold the shipment. You can do this by leaving a note in the order in the checkout (see field "Notes") - simply request to hold the shipment and let me know which week or day would be suitable for you to receive the order.
Delays and changes
I will do what is the safest for your plants, and I might postpone the shipment if I am aware of actual shipment delays (due to strikes, holidays etc.) or unsuitable weather conditions. You will be informed about such decisions.
If necessary, I might ship your order using other shipping method than you have selected. This would only be done if this would benefit your plants (better service or shorter delivery time).
International Shipping
I currently offer international shipping to the following countries:
EU (all products): Austria, Belgium, Bulgaria, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Non-EU (all, except planyts and other organic products): Iceland, Norway, Switzerland, Turkey, United Kingdom (UK), United States (US).
Update: I am in the process of becoming able to arrange live plant shipments to non-EU countries. This means that I would be able to request phytosanitary certificates that are required for non-EU deliveries. Note that this will be offered as a paid service as there are costs involved in issuing the certification.
Delivery & Pickup Options
There are several ways to receive your order:
Standard Shipping
Standard shipments are handled by DPD, DHL and UPS. These options might vary per country as not all services are available everywhere. If multiple options are given, you can choose your preferred service.
For non-EU destinations (for example, US and Turkey) orders may be shipped by PostNL if there are no other services available.
Express Shipping
Currently I offer express shipping by UPS Express. Estimated delivery time is 1-2 days in most cases. To further destinations it can take around 3-4 days.
Not all countries might have this option displayed. If you would like to use Express Shipping, please send me an email.
Please note: For UPS, shipping cost depends mainly on the physical box size which is tricky to estimate up front. This means that the final shipping fee might differ. You will be informed about such cases.
Pickup
Order pickup is possible with invitation (sent once the order is ready for pickup) at the SMUKHI office in Geleen, Limburg. Orders are usually ready for pickup within 24 hours. You will receive an e-mail with the confirmation.
Address for pickups:
Kampstraat 80B, 6163HG Geleen (Limburg, NL)
Please ring at the door (first top button).
More info
You can find more information regarding delivery on the Shipping Policy page.